Mad Success Policies

Refund Policy

This Refund Policy explains the refund terms for Mad Success programs, webinars, workshops, digital products, physical products, and related services.

Privacy Terms Refund Disclaimer

1. General Refund Terms

All purchases made through Mad Success are subject to the refund terms stated on the relevant sales page, registration page, invoice, proposal, or written agreement.

2. Webinars and Digital Programs

Payments for webinars, online programs, masterclasses, and digital learning experiences are generally non-refundable once registration is confirmed, access has been granted, or program materials have been issued.

3. Digital Products

Due to the nature of digital products, including ebooks, downloadable materials, templates, summaries, badges, and other digital resources, all digital product purchases are non-refundable once access has been provided.

4. Physical Products

For physical products such as printed books or merchandise, refunds or replacements may only be considered if the item is damaged, defective, or incorrectly fulfilled, subject to review and supporting evidence.

5. Workshops, Keynotes, and Consulting Services

Refunds for workshops, keynotes, coaching, consulting, and corporate engagements are governed by the terms stated in the applicable proposal, invoice, or service agreement.

6. Cancellations and Rescheduling

Mad Success reserves the right to reschedule, postpone, or modify program dates when necessary. If a program is rescheduled, registered participants may be offered access to the new date or other suitable arrangements at the discretion of Mad Success.

7. Refund Requests

All refund requests must be submitted in writing with the purchaser’s name, email address, product or program name, payment details, and reason for the request.

8. Review and Approval

Submitting a refund request does not guarantee approval. Each request will be reviewed based on the purchase type, access status, service delivery, applicable terms, and supporting information provided.